We want you to love your Art by Zoya piece. Since every item is handmade, please read this policy before placing an order.
Damaged or Incorrect Items
If your order arrives broken, damaged, or different from what you ordered, contact us on WhatsApp within 24 hours of delivery with a photo or video of the item and packaging. We will offer a free replacement or a full refund, your choice.
Custom Orders
Custom and made-to-order pieces (personalised names, dates, or colours) are made specifically for you and cannot be returned or refunded unless the item arrives damaged or incorrect.
Change of Mind
Because each piece is handmade and often one of a kind, we do not accept returns for change of mind once an order has been confirmed.
Cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it can no longer be cancelled.
Refunds
Approved refunds are sent via JazzCash or bank transfer within 3–5 business days.
Questions?
Message us on WhatsApp at 0321 8479656 or email artbyzoyaofficial@gmail.com.